It was Duetsche Telecom all over again...we were T-Punkt! Our final visit by Sky Satellite Installation Team resulted in an overall successful outcome to the non-working satellite issue. It was, however, not without the Russian installer becoming "very angry" with us. Or as he said, "ahn - gry".
You see, we could read on the TV screen the words, "the card is not inserted properly" which means...the Sky satellite card was...well... not inserted properly. After multiple attempts to provide that feedback, our Russian lost his cool, called his supervisor, and basically said, "deal with these people".
We don't like making people "ahn-gry"...but we do like a working satellite. It was a toss-up but TV coverage won out over good manners.